Discover Lazada
Created in 2012

Product Category: Beauty&fashion-Electronics-Household goods-Toys-Sports equipment groceries.

Coutry:Southeast Asia(present in IndonesiaMalaysiathe PhilippinesSingaporeThailand and Vietnam)

Marketplace Commission on Lazada

The commission fee is calculated as follows:
selling fee + payment fee.
6% commission on Mobiles & Tablets
6% commission on Computer & Laptops
6% commission on Consumer Electronics
9% commission on Health & Beauty
9% commission on Sports & Outdoors
9% commission on Travel & Luggage
9% commission on Home & Living
10% commission on Watches
9% commission on Home Appliances
10% commission on Fashion

Payment Terms on Lazada

Cut Off is made every 12 days on the products shipped

Payment are done 7 days after this Cut Off on your Payoneer Account in Eur or in USD (at your choice).

Average Payment is between 20-30 days from the shipping date

Return Policy on Lazada

Lazada require a local return address for returns
For international products, Buyers have 14 business days to return the product
Returns can be temporarily stored at Lazada Warehouse. Grouped, Packed and then shipped back.
Returns are free, the return costs are on Lazada.

Shipping Policy On Lazada

The buyer won’t accept any additional fees like custom fees or any other fees.
The tracking need to be inserted ONLY when the order is shipped.
The returns must be prepaid by the Seller when the Return is for a Defective product.
Tracking Number: You need to generate a valid tracking number for each of your orders and fill it with the right carrier when confirming the shipping of the product. As a security, please add this tracking number in a message on the order.

Best Practice on Lazada

To become a Successfull Seller on Lazada

A successfull seller on Lazada should combine the following criterias:

The number of products inside your selectIon: the wider, the better

The content of your listing: insert texte, attractive pictures and bullet point for a quick overview of the product

The attractive price policy compared with similar products

The marketing tools used to Generate traffic on your listing

After Sales Service on Lazada

You are in the obligation to answer customer’s messages under maximum 48 hours

You make a commitment to settle as quickly as possible the customers complaints

Please note that according to the law, every product has 2 years warranty if new. Every mention on a 1 year guarantee will be rejected in case of complain

Mandatory to communicate in Local Language. Using Google Translate is strictly forbidden

Fight against Fraud and fake items

Counterfaits are strictly forbidden. In case of fake product, the order will be immediately refunded and the shop definitely deactivated.

It will be the same in any case of fraud.

To Avoid Account Suspension on Lazada

Lazada can suspend your account anytime if they consider that your performance or if your product selection violate their general rules.

According to C2Corner’s experience, we believe that Lazada can suspend your account for the following reason (not limitative)

The quality of your products or the Condition of your product does not match with your listing.

The delivery time is too long

The tracking are not moving

The buyer feedback is below 4,0/5

You don’t answer quickly enough to the buyer or you don’t solve the issues as fast as they request

If your account is suspended on Lazada

In case your account is suspended for the first time, you will need to understand the main reason of your suspension and ask for a reinstatement

Here is the process:

  1. Analyze clearly your datas an identify the main reasons of your suspension on Lazada
  2. Analyze if you are able to improve the situation with some clear actions
  3. Set up your action plan internally and test it
  4. Write a clear action plan detailing the problems and the actions already implemented

Seller Eligibility – KYC On Lazada

Lazada KYC require the following documents to open a shop:

  1. Your Valid Company Business Registration official document
  2. A Valid scan of the owner’s ID or the owner’s Passeport
  3. Your Valid Phone Number. A representative of the marketplace might call you for a short interview
  4. A Valid and signed Statuts of Incorporation
  5. Bank details or Payonner account
  6. Lazada will require your shop link on another successfull marketplace to check general datas (buyer feedback, your listings…)

The Main Datas Of Lazada

  • Over 15,000 SellersMore than 15 million visitors/month
  • More than 2.7 million mobile app download
  • 90% customer satisfaction rate

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