Marketplace Commission on AliExpress
5% – 8% of the transaction value.
Fixed $1500+ store fee to start or change the store on the platform.
Payment Terms on AliExpress
AliExpress will release the money to the seller after the transaction is completed and the protection period of no reason to return has passed.
Return Policy on AliExpress
Aliexpress require a Local Return address for Returns.
Return Fees are at buyer expanse except if the product is defective.
The buyer has 14 days after delivery to return the product.
Over this 14 days, the buyer can return under the warranty period if the product is defective.
Warranty period: 2 Years for New products, 3-6 months for Used or Refurbished.
Shipping Policy on AliExpress
You need to ship out within maximum 48 hours and insert the tracking the same day.
All products should be delivered within 60 days (90 days for deliveries to Russia,120 days for deliveries to Brazil).
The buyer won’t accept any additional fees like custom fees or any other fees.
Tracking Number: You need to generate a valid tracking number for each of your orders and fill it with the right carrier when confirming the shipping of the product. As a security, please add this tracking number in a message on the order.
The tracking need to be inserted ONLY when the order is shipped.
Best Practice on AliExpress
To become a Successfull Seller on AliExpress
A successfull seller on AliExpress should combine the following criterias:
The number of products inside your selectIon: the wider, the better
The content of your listing: insert texte, attractive pictures and bullet point for a quick overview of the product
The attractive price policy compared with similar products
The marketing tools used to Generate traffic on your listing
After Sales Service on Aliexpress
You are in the obligation to answer customer’s messages under maximum 48 hours
You make a commitment to settle as quickly as possible the customers complaints
Please note that according to the law, every product has 2 years warranty if new. Every mention on a 1 year guarantee will be rejected in case of complain
You have 15 days to find a real solution to a customer claim. After this, AliExpress will refund the order, regardless where the product is.
Mandatory to communicate in Local Language. Using Google Translate is strictly forbidden
Fight against Fraud and fake items
Counterfaits are strictly forbidden. In case of fake product, the order will be immediately refunded and the shop definitely deactivated.
It will be the same in any case of fraud.
To Avoid Account Suspension on AliExpress
AliExpress can suspend your account anytime if they consider that your performance or if your product selection violate their general rules.
According to C2Corner’s experience, we believe that Aliexpress can suspend your account for the following reason (not limitative)
The quality of your products or the Condition of your product does not match with your listing
The claim Rate is over 5%
The Cancellation Rate is over 2%
The delivery time is too long
The tracking are not moving
The buyer feedback is below 4/5
You don’t answer quickly enough to the buyer or you don’t solve the issues as fast as they request
If your account is suspended on AliExpress
In case your account is suspended for the first time, you will need to understand the main reason of your suspension and ask for a reinstatement
Here is the process:
- Analyze clearly your datas an identify the main reasons of your suspension on AliExpress
- Analyze if you are able to improve the situation with some clear actions
- Set up your action plan internally and test it
- Write a clear action plan detailing the problems and the actions already implemented
Seller Eligibility – KYC On AliExpress
AliExpress KYC require the following documents to open a shop:
- Your Valid Company Business Registration official document
- A Valid scan of the owner’s ID or the owner’s Passeport
- Your European VAT Number
- Your Valid Phone Number. A representative of the marketplace might call you for a short interview
- A Valid and signed Statuts of Incorporation
The mian datas of AliExpress
Number 1 Marketplace in China, the third global online shopping platform.
More than 10.0000 sellers
More than 5000.0000 buyers/day
Covering more than 200 coutries