The first store opened in 1998
More than 40 stores
A team of experts
Return Fees are at buyer expanse except if the product is defective. The buyer has 14 days after delivery to return the product. Over this 14 days, the buyer can return the product in case of non-compliance with the order or defect The right of withdrawal can not be exercised, in particular, when the contract relates to: – The supply of goods made to the specifications of the Buyer or clearly personalized; – Goods which, because of their nature, can not be redirected or are likely to deteriorate or expire rapidly.
– The Seller must inform the Buyer of the date of delivery of the Products. – The Seller undertakes to indicate the possible delivery methods for each -Product proposed in the associated description as well as any delivery restrictions. – The Seller must offer at least a home delivery method. – The Seller must apply the delivery charges set and accepted by the Buyer when ordering. – Each delivery must be accompanied by a delivery note of the purchased Products and give rise to the issue of an invoice in accordance with the laws and rules in force. – The Seller undertakes to take all necessary care to package the Products ordered to preserve their material integrity. – The Seller agrees to ship any Product ordered within a maximum of three working days from the confirmation of the availability of the Product by the Seller, for “standard” shipments, and a working day in case of delivery ” Express’, except for bulky products for which an appointment may be necessary. – Excluding bulky products, the “standard” delivery time will be 48 to 72 hours, and 24 to 48 hours for “express” deliveries. – The transfer of risks will be made between the Seller and the Buyer at the time of the physical taking of the Products by the Buyer. – In case of exceeding the delivery period indicated to the Buyer by the Seller not justified by a case of force majeure, the Buyer acting as consumer may require the Seller to perform his obligation within a reasonable additional period
Animalis KYC require the following documents to open a shop: