Discover Backmarket

The European Leader for Renewed Products
Product Category: A very deep selection in Consumer Electronics Products
Country: France, Spain, Germany, Italy, Belgium

Marketplace Commission on Backmarket


50€ Monthly fees
10% Commission on each transaction for All Categories

Payment Terms on Backmarket


The Seller wallet will be released on each 6th  ,16th and 26th  of each month, based on the orders shipped 10 days before.
The orders shipped between 6th and the 16 of the month will be paid on the 26th of the month.
The same rules apply for the other payment decade.
A Retainer can be applied according to Seller’s performance and profile.

Return Policy  on Backmarket


Backmarket require a Local Return address for Returns.
Return Fees are at buyer expanse except if the product is defective.
When The buyer returns his product within the warranty period for a defective reason, the seller must provide a PrePaid Return Label.

Double Return : when a product returns back for the second time (technical issue), The product should be changed for a New product or the buyer need to be Refunded.
Triple returns: when the product is returned for the third time for a technical issue, the buyer gets total refund of his order.

For Each Return, The Seller has 5 days to repair, return or refund to the buyer. After 10days the buyer get fully refunded.

Warranty period: 2 Years for New products, 3-6 months for Used or Refurbished.
Accessories have same warranty as the product.

Shipping Policy On Backmarket


The Order must be shipped within 1 day and delivered within 5 days.
This is one of the major Rule that every Seller must respect to sell on Backmarket.

The buyer won’t accept any additional fees like custom fees or any other fees, except if he paid for it when he purchased it.

In case the package is lost or delivered to the wrong person, the buyer can ask for a refund and will have to proove that he has never been delivered.
If his claim is accepted by Backmarket and the Seller, the buyer will be refund.

The tracking need to be inserted ONLY when the order is shipped

The first 100 orders are very important: Backmarket will test your performances, your quality and will measure Buyer feedback.

Tracking Number: You need to generate a valid tracking number for each of your orders and fill it with the right carrier when confirming the shipping of the product.

Best Practice on Backmarket


To become a Successful Seller on Backmarket
A successful seller on Backmarket should combine the following criteria:
The attractiveness of your product: something different, but with a clear need for it.
The number of products inside your selection: the wider, the better.
The content of your listing: detailed information, attractive pictures and bullet point for a quick overview of the product.
The attractive price policy compared with similar products.

After Sales Service on Backmarket
You are in the obligation to answer customers’ messages under a maximum 24 hours.
Use the Customer Care interfaces is the only way to manage after sales issues.
Try and find solution with customer within 24 hours to avoid cancellations.
Inform the buyer ASAP with any problems/delayed delivery.
You make a commitment to settle as quickly as possible the customers complaints.
In case of late delivery, reassure the new delivery date and offer commercial gesture with tracking link.
Mandatory to communicate in French Language. Using Google Translate is strictly forbidden

Fight against Fraud and fake items
Counterfaits are strictly forbidden. In case of fake product, the order will be immediately refunded and the shop definitely deactivated.
It will be the same in any case of fraud.

Invoice
Adding an invoice is mandatory. C2Corner wll give you the option to generate the invoices automatically wihin your account.
The invoice must always be sent to the customer.

To Avoid Account Suspension on Backmarket


Backmarket can put your account under Surveillance anytime if they consider that your general performance, controlled by the quality dashboard does not match the minimum requirements from Backmarket.
.
According to C2Corner’s experience, we believe that Backmarket can suspend your account for the following reason (not limitative)
– The quality of your products or the Condition of your product does not match with your listings.
– The claim Rate is over 5%
– The Cancellation Rate is over 2%
– The delivery time is too long
– The tracking are not moving
– The buyer feedback is below 4/5
– You don’t answer quickly enough to the buyer or you don’t solve the issues as fast as they request

If your account is suspended on Backmarket
In case your account is suspended for the first time, you will need to understand the main reason of your suspension and ask for a reinstatement

Here is the process:
1) Analyze clearly your datas an identify the main reasons of your suspension on Backmarket.
2) Analyze if you are able to improve the situation with some clear actions.
3) Set up your action plan internally and test it.
4) Write a clear action plan detailing the problems and the actions already implemented.

Seller Eligibility – KYC On Backmarket


Backmarket KYC require the following documents to open a shop:

  1. Your Valid Company Business Registration official document
  2. A Valid scan of the owner’s ID or the owner’s Passeport
  3. Your European VAT Number
  4. Your Valid Phone Number. A representative of the marketplace might call you for a short interview
  5. A Valid and signed Statuts of Incorporation
  6. Bank details or Payonner account
  7. Backmarket Quality Charter Signed
  8. Backmarket Test filled

The Main Datas Of Backmarket


No.1 Europe Marketplace of Refurbished Tech Products

300M Sale/year

80000 Transaction/year

8M+Sessions/month

48M Fund raising

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