Marketplace Commission on Boulanger
Boulanger select their Sellers based on their product category and their global performance on other platforms
40€ without taxes per month
Commission is due on Selling Price of Product + shipping fee
The Level of Commission is determined Once the marketplace will approve your profile.
You can expect commission going from 5% up to 15%
Payment Terms on Boulanger
They pay on 1st, 10th and 21st day of each month ,based on the orders delivered and confirmed
Return Policy on Boulanger
Boulanger require a Local Return address for Returns
Return Fees are at buyer expanse except if the product is defective.
The buyer has 14 days after delivery to return the product.
Over this 14 days, the buyer can return under the warranty period if the product is defective.
Warranty period: 2 Years for New products, 3-6 months for Used or Refurbished
Shipping Policy on Boulanger
The buyer won’t accept any additional fees like custom fees or any other fees.
The tracking need to be inserted ONLY when the order is shipped
The returns must be prepaid by the Seller when the Return is for a Defective product.
Tracking Number: You need to generate a valid tracking number for each of your orders and fill it with the right carrier when confirming the shipping of the product. As a security, please add this tracking number in a message on the order.
Best Practice on Boulanger
To become a Successfull Seller on Boulanger
A successfull seller on Boulanger should combine the following criterias:
- The attractiveness of your product: something different, but with a clear need for it
- The number of products inside your selectIon: the wider, the better
- The content of your listing: insert texte, attractive pictures and bullet point for a quick overview of the product
- The attractive price policy compared with similar products
- The marketing tools used to Generate traffic on your listing
After Sales Service on Boulanger
You are in the obligation to answer customer’s messages under maximum 48 hours
An order validation period by the seller less than 24 hours
You make a commitment to settle as quickly as possible the customers complaints
Please note that according to the law, every product has 2 years warranty if new. Every mention on a 1 year guarantee will be rejected in case of complain
Mandatory to communicate in French Language. Using Google Translate is strictly forbidden
Fight against Fraud and fake items
Counterfaits are strictly forbidden. In case of fake product, the order will be immediately refunded and the shop definitely deactivated.
It will be the same in any case of fraud.
To Avoid Account Suspension on Boulanger
Boulanger can suspend your account anytime if they consider that your performance or if your product selection violate their general rules.
According to C2Corner’s experience, we believe that Boulanger can suspend your account for the following reason (not limitative)
The quality of your products or the Condition of your product does not match with your listing
The claim Rate is over 5%
The Cancellation Rate is over 3%
The Return rate is over 5%
The delivery time is too long
The tracking are not moving
The buyer feedback is below 4,5/5
You don’t answer quickly enough to the buyer or you don’t solve the issues as fast as they request
If your account is suspended on Boulanger
In case your account is suspended for the first time, you will need to understand the main reason of your suspension and ask for a reinstatement
Here is the process:
- Analyze clearly your datas an identify the main reasons of your suspension on Boulanger
- Analyze if you are able to improve the situation with some clear actions
- Set up your action plan internally and test it
- Write a clear action plan detailing the problems and the actions already implemented
Seller Eligibility – KYC On Boulanger
Boulanger KYC require the following documents to open a shop:
- Your Valid Company Business Registration official document
- A Valid scan of the owner’s ID or the owner’s Passeport
- Your European VAT Number
- Your Valid Phone Number. A representative of the marketplace might call you for a short interview
- A Valid and signed Statuts of Incorporation
Boulanger will require your shop link on another successfull marketplace to check general datas (buyer feedback, your listings…)
The Main Datas Of Boulanger
French well-known home appliance and multimedia products supplier
143 shops in France
7M visitors uniques per month
+50 k reference