Product Category: High Tech, Electronics, supermarket, Scooter, Fashion
Country: Spain

Marketplace Commission on Carrefour

Commission is due on Selling Price of Product + shipping fee
Electronics and computing7%
Electronics and computing accessories12%
Small/large appliances12%
DIY and tools12%
Books, Music, Video and DVD15%
Kitchen, garden and home15%
Cars, motorcycles and accessories15%

Payment Terms on Carrefour

Every fortnight, CARREFOUR will pay the Seller the amounts

Return Policy on Carrefour

Carrefour require a Local Return address for Returns
Return Fees are at seller expanse
The buyer has 14 days after delivery to return the product.
Over this 14 days, the buyer can return under the warranty period if the product is defective.
Warranty period: 2 Years for New products, 3-6 months for Used or Refurbished.

Shipping Policy on Carrefour

The seller will be directly responsible for the direct management, shipping and tracking of the product delivery.
The Seller will send the product, from the moment that the buyer is informed that the order is formalised, and within the deadlines selected through the technological tool, according to the shipping policy defined by CARREFOUR.
The Seller shall deliver the correctly packaged and sealed within the selected delivery time.
The Seller shall be responsible for the risk of loss or damage to the product.
The Seller shall be responsible for the cancellation, refund or return of the product as well as delivery errors or non-conformity of the delivery.
CARREFOUR reserves the right to request information from the Seller about the product shipping.

Best Practice on Carrefour

To become a Successfull Seller on Carrefour

A successfull seller on Linio should combine the following criterias:

  • The number of products inside your selectIon: the wider, the better
  • The content of your listing: insert texte, attractive pictures and bullet point for a quick overview of the product
  • The attractive price policy compared with similar products
  • The marketing tools used to Generate traffic on your listing

After Sales Service on Carrefour

You are in the obligation to answer customer’s messages under maximum 48 hours
You make a commitment to settle as quickly as possible the customers complaints
Please note that according to the law, every product has 2 years warranty if new. Every mention on a 1 year guarantee will be rejected in case of complain
Mandatory to communicate in local Language. Using Google Translate is strictly forbidden

Fight against Fraud and fake items

Counterfaits are strictly forbidden. In case of fake product, the order will be immediately refunded and the shop definitely deactivated.
It will be the same in any case of fraud.

To Avoid Account Suspension on Carrefour

Carrefour can suspend your account anytime if they consider that your performance or if your product selection violate their general rules.
According to C2Corner’s experience, we believe that Carrefour can suspend your account for the following reason (not limitative)
The quality of your products or the Condition of your product does not match with your listing
The claim Rate is too high
The Cancellation Rate is too high
The Return rate is too high
The delivery time is too long
The tracking are not moving
The buyer feedback is low
You don’t answer quickly enough to the buyer or you don’t solve the issues as fast as they request

If your account is suspended on Carrefour
In case your account is suspended for the first time, you will need to understand the main reason of your suspension and ask for a reinstatement

Here is the process:

  1. Analyze clearly your datas an identify the main reasons of your suspension on Carrefour
  2. Analyze if you are able to improve the situation with some clear actions
  3. Set up your action plan internally and test it
  4. Write a clear action plan detailing the problems and the actions already implemented

Seller Eligibility – KYC On Carrefour

Carrefour KYC require the following documents to open a shop:

  1. Your Valid Company Business Registration official document
  2. A Valid scan of the owner’s ID or the owner’s Passeport
  3. Your European VAT Number
  4. Your Valid Phone Number. A representative of the marketplace might call you for a short interview
  5. A Valid and signed Statuts of Incorporation
  6. Carrefour will require your shop link on another successfull marketplace to check general datas (buyer feedback, your listings…)

The Main Datas Of Carrefour

Spain’s emerging marketplace

+ 8 millions of loyal households
+170 Millions of visits per year
+1000 sellers
+2 millions of products
+50 categories

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