Discover Cdiscount

Product Category:Electronics-Sports-Fashion&Beauty-Music&Books-Home-Leisure
Country: France

Marketplace Commission on Cdiscount


39€ per month(free for the three first month if you subscribe through C2 Corner)
7% commission on Smartphone, Digital Camera, Speaker, Photo Lenses, Sound and GPS
5% commission on Computer and High Tech (Screen, Tablets)
5% commission on Drones
15% commission on other things (smartphone accessories…)
Commission is due on Selling Price of Product + shipping fee

Payment Terms on Cdisount


Cdiscount pays in average within 20 days
They check the Shipments of the orders on 1,10,20 and then they pay on 5,15,25 of each month. Example: The orders shipped between the 1st and the 9th are paid on the 25 of the month.
The first Payment is delayed for One Month.

Return Policy on Cdiscount


Cdiscount require a Local Return address for Returns
Return Fees are at buyer expanse except if the product is defective.
The buyer has 14 days after delivery to return the product.
Over this 14 days, the buyer can return under the warranty period if the product is defective.
Warranty period: 2 Years for New products, 3-6 months for Used or Refurbished

Shipping Policy on Cdiscount


You need to ship out within 2 days max and insert the tracking the same day.
The buyer won’t accept any additional fees like custom fees or any other fees.
You need to deliver the buyer maximum within 10 days.
The tracking need to be inserted ONLY when the order is shipped.
The returns must be prepaid by the Seller when the Return is for a Defective product.
Tracking Number: You need to generate a valid tracking number for each of your orders and fill it with the right carrier when confirming the shipping of the product. As a security, please add this tracking number in a message on the order.

Best Practice on Cdiscount


To become a Successfull Seller on Cdiscount

A successfull seller on Cdiscount should combine the following criterias:

The number of products inside your selectIon: the wider, the better

The content of your listing: insert texte, attractive pictures and bullet point for a quick overview of the product

The attractive price policy compared with similar products

The marketing tools used to Generate traffic on your listing

After Sales Service on Cdiscount

You are in the obligation to answer customer’s messages under maximum 48 hours

You make a commitment to settle as quickly as possible the customers complaints

Please note that according to the law, every product has 2 years warranty if new. Every mention on a 1 year guarantee will be rejected in case of complain

Mandatory to communicate in French Language. Using Google Translate is strictly forbidden

Fight against Fraud and fake items

Counterfeits are strictly forbidden. In case of fake product, the order will be immediately refunded and the shop definitely deactivated.

It will be the same in any case of fraud.

Invoice

Adding an invoice is mandatory. C2Corner wll give you the option to generate the invoices automatically wihin your account.

You have to put a printed version inside your parcel but also added it in a message on the order

> Invoice request is a huge source of claim

To Avoid Account Suspension on Cdiscount


Cdiscount can suspend your account anytime if they consider that your performance or if your product selection violate their general rules.

According to C2Corner’s experience, we believe that Cdiscount can suspend your account for the following reason (not limitative)

The quality of your products or the Condition of your product does not match with your listing

The claim Rate is over 5%

The Return rate is over 5%

The delivery time is too long

The tracking are not moving

The buyer feedback is below 4,0/5

You don’t answer quickly enough to the buyer or you don’t solve the issues as fast as they request

If your account is suspended on Cdiscount

In case your account is suspended for the first time, you will need to understand the main reason of your suspension and ask for a reinstatement

Here is the process:

  1. Analyze clearly your datas an identify the main reasons of your suspension on Cdiscount
  2. Analyze if you are able to improve the situation with some clear actions
  3. Set up your action plan internally and test it
  4. Write a clear action plan detailing the problems and the actions already implemented

Seller Eligibility – KYC On Cdiscount


Cdiscount KYC require the following documents to open a shop:

  1. Your Valid Company Business Registration official document
  2. A Valid scan of the owner’s ID (front and back, holding ID photo) or the owner’s Passport
  3. Your European VAT Number
  4. Bank details or Worldfirst, Payonner, LianLian pay account
  5. Your Valid Phone Number. A representative of the marketplace might call you for a short interview
  6. A Valid and signed Status of Incorporation
  7. Brand certificate
    1)If you have a registered brand in France or Europe, provide a brand certificate to the platform for filing
    2)Authorized brand, providing brand registration certificate + English authorization
    3)Unbranded products, please be careful not to use keywords or pictures of other brands when uploading products, in case of complaints or infringements, it is easy to lead to closing the store.
  8. Screenshot proof  of Succesfull On-Line Shops on others marketplaces (guarantee the clarity of the picture):
    1)Shop background screenshot :corresponding shop link
    2)Company information page screenshot: including company name, contact information, etc.
    3)Product listing page screenshot

The Main Datas Of Cdiscount


16 Millions Customers

11 Millions of Unique Visitors

1300 Employees

2.31 Billion Euros of Turnover in 2014

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