conforama

Conforama require a Local Return address for Returns 

Return Fees are at seller expanse  

The buyer has 14 days after delivery to return the product. 

Over this 14 days, the buyer can return under the warranty period if the product is defective. 

Warranty period: 2 Years for New products, 3-6 months for Used or Refurbished 

You should guarantee the smooth running of an order: from it’s acception to the shipment of the product. A follow-up is ensured by e-mail to inform the buyer of the various stages of treatment of the order. 

The amount of delivery charges is specific to each product and each shipper: 

these fees may therefore differ from one merchant to another and from a merchant to Conforama. 

You can propose 3 options for the buyers 

– Standard delivery (within 7 days) 

– Express Delivery (within 3 days) 

– Shipping within 24h (delivery within 2 days) 

To become a Successfull Seller on Conforama

A successfull seller on conforama should combine the following criterias:

• The number of products inside your selectIon: the wider, the better
• The content of your listing: insert texte, attractive pictures and bullet point for a quick overview of the product
• The attractive price policy compared with similar products
• The marketing tools used to Generate traffic on your listing

After Sales Service on Conforama

You are in the obligation to answer customer’s messages under maximum 48 hours

You make a commitment to settle as quickly as possible the customers complaints

Please note that according to the law, every product has 2 years warranty if new. Every mention on a 1 year guarantee will be rejected in case of complain

Mandatory to communicate in French Language. Using Google Translate is strictly forbidden

Fight against Fraud and fake items

Counterfaits are strictly forbidden. In case of fake product, the order will be immediately refunded and the shop definitely deactivated.

It will be the same in any case of fraud.

The temporary and immediate suspension of the Service may be decided by Conforama for any reason related to non-performance or improper performance of the Terms and Conditions of Use of the Service and in particular, without this list being exhaustive: 

– If the Merchant is unable to provide a certificate or other document proving his status as authorized distributor; 

– If the Merchant is unable to provide the required insurance certificate; 

– If the Merchant provided inaccurate, outdated or incomplete identification information; 

– In case of non-compliance with the Master Payment Service Agreement; 

– In case of risk of fraud; 

– Suspicion of money laundering or financing of terrorism; 

– In the event of non-compliance with the Buyer’s Quality Dispute Charter. 

The general criteria used to evaluate Merchants are as follows: 

– Incident rate＞6% 

– Buyer feedback＜3.5/5 

– Order acceptance time＞75h 

– acceptance rate＜92% 

– Minimum number of orders＜10 

– Number of orders canceled consecutively＞3 

Based on their performance according to the criteria set out above, Merchants are eligible for the Premium Merchant category or the automatic suspension of the Service. 

Conforama KYC require the following documents to open a shop:

1. Your Valid Company Business Registration official document
2. A Valid scan of the owner’s ID or the owner’s Passeport
3. Your European VAT Number
4. Your Valid Phone Number. A representative of the marketplace might call you for a short interview
5. A Valid and signed Statuts of Incorporation
6. Conforama will require your shop link on another successfull marketplace to check general datas (buyer feedback, your listings…)