Marketplace Commission on Darty
Different categories have different commision fees
7% commission on Computer and Tablets
6% commission on Hard Drive and PowerBank, TV
7,0% commission on Digital Camera and Lenses
8% commission on Smartphone
12% commission on Toys and Games
12% commission on Outdoor
14% commission on Sport and Leisure
Monthly Fee is 39,90€
Payment Terms on Darty
Darty pays the orders based on the delivery of the product, as the following:
For products declared as received between the 1st and the 9th, the orders are paid on the 11th
For products declared as received between the 10th and the 19th, the orders are paid on the 21th
For products declared as received between the 21st and the 30th, the orders are paid on the 1st
Return Policy on Darty
Darty require a Local Return address for Returns
Return Fees are at buyer expanse except if the product is defective.
The buyer has 14 days after delivery to return the product.
Over this 14 days, the buyer can return under the warranty period if the product is defective.
Warranty period: 2 Years for New products, 3-6 months for Used or Refurbished
Shipping Policy On Darty
The buyer won’t accept any additional fees like custom fees or any other fees.
The tracking need to be inserted ONLY when the order is shipped
The returns must be prepaid by the Seller when the Return is for a Defective product.
Tracking Number: You need to generate a valid tracking number for each of your orders and fill it with the right carrier when confirming the shipping of the product. As a security, please add this tracking number in a message on the order.
Best Practice on Darty
To become a Successfull Seller on Darty
A successfull seller on Darty should combine the following criterias:
The number of products inside your selectIon: the wider, the better
The content of your listing: insert texte, attractive pictures and bullet point for a quick overview of the product
The attractive price policy compared with similar products
The marketing tools used to Generate traffic on your listing
After Sales Service on Darty
You are in the obligation to answer customer’s messages under maximum 48 hours
You make a commitment to settle as quickly as possible the customers complaints
Please note that according to the law, every product has 2 years warranty if new. Every mention on a 1 year guarantee will be rejected in case of complain
Mandatory to communicate in French Language. Using Google Translate is strictly forbidden
Fight against Fraud and fake items
Counterfaits are strictly forbidden. In case of fake product, the order will be immediately refunded and the shop definitely deactivated.
It will be the same in any case of fraud.
To Avoid Account Suspension on Darty
Darty can suspend your account anytime if they consider that your performance or if your product selection violate their general rules.
According to C2Corner’s experience, we believe that Darty can suspend your account for the following reason (not limitative)
The quality of your products or the Condition of your product does not match with your listing
The claim Rate is over 5%
The Return rate is over 5%
The delivery time is too long
The tracking are not moving
You don’t answer quickly enough to the buyer or you don’t solve the issues as fast as they request
If your account is suspended on Darty
In case your account is suspended for the first time, you will need to understand the main reason of your suspension and ask for a reinstatement
Here is the process:
- Analyze clearly your datas an identify the main reasons of your suspension on Darty
- Analyze if you are able to improve the situation with some clear actions
- Set up your action plan internally and test it
- Write a clear action plan detailing the problems and the actions already implemented
Seller Eligibility – KYC On Darty
Darty KYC require the following documents to open a shop:
- Your Valid Company Business Registration official document
- A Valid scan of the owner’s ID or the owner’s Passeport
- Your European VAT Number
- Your Valid Phone Number. A representative of the marketplace might call you for a short interview
- A Valid and signed Statuts of Incorporation
- Succesfull On-Line Shops’ links on Cdiscount, eBay,Amazon or others. Shop sales are good, Priority is given if Review is high
The Main Datas Of Darty
Darty is one the fastest Growing Marketplace in France
- Darty is mainly focused on Consumer Electronics, Home Appliances
- 12,600 employes
- 265 physical stores in France
- More than 10 million unique visitors per Month