Discover ebay
Created in 1995
Product Category: Motors-Fashion-Electronics-Home&Garden-Sports-Music-Business&Industry
Country:America

Marketplace Commission on ebay


3.9% commission on Electronics
5.7% commission on Smartphone, Digital Camera, Speaker, Photo Lenses, Sound and GPS
6.5% commsission on Other Categories (excluding Vehicules)
Commission is due on Selling Price of Product + shipping fee

Payment Terms on ebay


If Buyer pay through PayPal, your funds will be transferred immediately on your Paypal Account, before shipment
If the buyer pay by Wire Transfer, you will get your money before shipment

Return Policy on ebay


The Return Policy is defined by each seller
According to European Law, Buyers have 14 days to return the product for any reason
After 14 days, the warranty applies for all the product according to local Laws

Shipping Policy on ebay


You specify either same business day or 1 business day handling.
The buyer won’t accept any additional fees like custom fees or any other fees.
Tracking data must show the package as having a status of “delivered” with a delivery date within 4 days of payment clear.
You need to deliver the buyer maximum within 10 days.
The returns must be prepaid by the Seller when the Return is for a Defective product.
Tracking Number: You need to generate a valid tracking number for each of your orders and fill it with the right carrier when confirming the shipping of the product. As a security, please add this tracking number in a message on the order.

Best Practice on ebay


To become a Successfull Seller on ebay

A successfull seller on ebay should combine the following criterias:

The number of products inside your selectIon: the wider, the better

The content of your listing: insert texte, attractive pictures and bullet point for a quick overview of the product

The attractive price policy compared with similar products

The marketing tools used to Generate traffic on your listing

After Sales Service on ebay

You are in the obligation to answer customer’s messages under maximum 48 hours

You make a commitment to settle as quickly as possible the customers complaints

Please note that according to the law, every product has 2 years warranty if new. Every mention on a 1 year guarantee will be rejected in case of complain

Mandatory to communicate in local Language. Using Google Translate is strictly forbidden

Fight against Fraud and fake items

Counterfaits are strictly forbidden. In case of fake product, the order will be immediately refunded and the shop definitely deactivated.

It will be the same in any case of fraud.

Invoice

Adding an invoice is mandatory. C2Corner wll give you the option to generate the invoices automatically wihin your account.

You have to put a printed version inside your parcel but also added it in a message on the order

To Avoid Account Suspension on Ebay


ebay can suspend your account anytime if they consider that your performance or if your product selection violate their general rules.

According to C2Corner’s experience, we believe that ebay can suspend your account for the following reason (not limitative)

The quality of your products or the Condition of your product does not match with your listing

The claim Rate is over 5%

The Return rate is over 5%

The delivery time is too long

The tracking are not moving

The buyer feedback is below 4,0/5

You don’t answer quickly enough to the buyer or you don’t solve the issues as fast as they request

If your account is suspended on ebay

In case your account is suspended for the first time, you will need to understand the main reason of your suspension and ask for a reinstatement

Here is the process:

  1. Analyze clearly your datas an identify the main reasons of your suspension on Ebay
  2. Analyze if you are able to improve the situation with some clear actions
  3. Set up your action plan internally and test it
  4. Write a clear action plan detailing the problems and the actions already implemented

Seller Eligibility – KYC On Ebay


ebay KYC require the following documents to open a shop:

  1. Your Valid Company Business Registration official document
  2. A Valid scan of the owner’s ID or the owner’s Passeport
  3. Your Valid Phone Number. A representative of the marketplace might call you for a short interview
  4. A Valid and signed Statuts of Incorporation

The Main Datas Of Ebay


The Unique Shopping Destination to Shop, Sell and Give

More than 165 Millions Active Buyers

1 Billion listings

Already 100,000 China Sellers

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