Discover FNAC
Product Category: High Tech, Electronics, Digital Accesories
Country: France

Marketplace Commission on Fnac


5% commission on Computer and Tablets
6% commission on Hard Drive and PowerBank, TV
6,5% commission on Digital Camera and Lenses
8% commission on Smartphone
12% commission on Toys and Games
12% commission on Outdoor
14% commission on Sport and Leisure
Monthly Fee is 39€

Payment Terms on Fnac


Payment every Monday and Thursday, based on the confirmed delivery of the products by the customer. Example: if a product is delivered and confirmed on Sunday, then it will be They check the confirmed deliveries on 1,5,10,15,20,25 of each month and then payment on Tuesday and Thursday of the week after. Based on delivery of goods

Return Policy on Fnac


Fnac require a Local Return address for Returns
Return Fees are at buyer expanse except if the product is defective.
The buyer has 14 days after delivery to return the product.
Over this 14 days, the buyer can return under the warranty period if the product is defective.
Warranty period: 2 Years for New products, 3-6 months for Used or Refurbished

Shipping Policy on Fnac


You need to ship out within 2 days max and insert the tracking the same day.

The buyer won’t accept any additional fees like custom fees or any other fees.

You need to deliver the buyer maximum within 10 days

The tracking need to be inserted ONLY when the order is shipped

The returns must be prepaid by the Seller when the Return is for a Defective product.

Tracking Number: You need to generate a valid tracking number for each of your orders and fill it with the right carrier when confirming the shipping of the product. As a security, please add this tracking number in a message on the order.

Best Practice on Fnac


To become a Successfull Seller on Fnac

A successfull seller on Fnac should combine the following criterias:

  • The number of products inside your selectIon: the wider, the better
  • The content of your listing: insert texte, attractive pictures and bullet point for a quick overview of the product
  • The attractive price policy compared with similar products
  • The marketing tools used to Generate traffic on your listing

After Sales Service on Fnac

You are in the obligation to answer customer’s messages under maximum 48 hours

You make a commitment to settle as quickly as possible the customers complaints

Please note that according to the law, every product has 2 years warranty if new. Every mention on a 1 year guarantee will be rejected in case of complain

Mandatory to communicate in French Language. Using Google Translate is strictly forbidden

Fight against Fraud and fake items

Counterfaits are strictly forbidden. In case of fake product, the order will be immediately refunded and the shop definitely deactivated.

It will be the same in any case of fraud.

Invoice

Adding an invoice is mandatory. C2Corner wll give you the option to generate the invoices automatically wihin your account.

You have to put a printed version inside your parcel but also added it in a message on the order

> Invoice request is a huge source of claim

To be eligible for the BuyBox on Fnac

There are four minimum criteria you must meet if you want to be in the running :

  1. Buy Box eligibility status : if you don’t abide by our KPI requirements, you shall loose the BuyBox
  2. Your item must be new : Used items aren’t eligible for the regular BuyBox, though they can be sold on a separate Used BuyBox
  3. Availability : Without stock, the BuyBox will simply rotate to another seller
  4. You need to have generated a minimum of 20 orders to start competing for the BuyBox

To win the buybox on Fnac

The algorithm will check the following datas:

The selling Price

The Shipping and Delivery Time

The overall performance of your account

To Avoid Account Suspension on Fnac


Fnac can suspend your account anytime if they consider that your performance or if your product selection violate their general rules.

According to C2Corner’s experience, we believe that Fnac can suspend your account for the following reason (not limitative)

The quality of your products or the Condition of your product does not match with your listing

The claim Rate is over 5%

The Cancellation Rate is over 5%

Spontaneous refund rate is over 5%

The delivery time is too long

The tracking are not moving

The buyer feedback is below 4,5/5

You don’t answer quickly enough to the buyer or you don’t solve the issues as fast as they request

If your account is suspended on Fnac

In case your account is suspended for the first time, you will need to understand the main reason of your suspension and ask for a reinstatement

Here is the process:

  1. Analyze clearly your datas an identify the main reasons of your suspension on Fnac
  2. Analyze if you are able to improve the situation with some clear actions
  3. Set up your action plan internally and test it
  4. Write a clear action plan detailing the problems and the actions already implemented

Seller Eligibility – KYC On Fnac


Official documents for company lower than 7.5M€ of Gross Annual Revenue:
  1. A Valid and signed Statuts of Incorporation
  2. Your Valid Company Business Registration official document
  3. A Valid scan of the owner’s ID or the owner’s Passeport
  4. Succesfull On-Line Shops’ links on Cdiscount, eBay,Amazon or others. Shop sales are good, Priority is given if Review is high.

If individual company:
Proof of address of legal representative (less than 3 months)

If association:
Publication extract of official journal

Official documents for company over than 7.5M€ of Gross Annual Revenue:
  1. A Valid and signed Statuts of Incorporation
  2. Your Valid Company Business Registration official document
  3. A Valid scan of the owner’s ID or the owner’s Passeport
  4. Identity card of each beneficiary(if more than 25% of capital share)
  5. Last annual accounts or tax return file
  6. Succesfull On-Line Shops’ links on Cdiscount, eBay,Amazon or others. Shop sales are good, Priority is given if Review is high.

The Main Datas Of Fnac


Created in 1954
124 shops in France
9 millions unique visitors every month in 2015
the third biggest e-commerce marketplace according to the visitors in France
10 millions products available
sale part: 56.1% technique products, 38.8% editing products, 5,1% service

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