Discover La Redoute

Product category: Fashion & home decoration
Country: France

Marketplace Commission on La Redoute

17% comission fees(VAT excluded)
49.9€ as monthly subscription

Payment Terms on La Redoute

MUST offer your products in Euros, and you’ll receive your disbursements in Euros every 30 days, based on goods delivered and confirmed by the buyers.

Return Policy on La Redoute

Buyer must get refund within 14 days after you reveived return product.
Returns within 30 days are free of charge.

Shipping Policy On La Redoute

Orders should be delivered within 3 to 7 days for standard items or 7 to 10 days for large or bulky goods.
The buyer won’t accept any additional fees like custom fees or any other fees.
The tracking need to be inserted ONLY when the order is shipped
The returns must be prepaid by the Seller when the Return is for a Defective product.
Tracking Number: You need to generate a valid tracking number for each of your orders and fill it with the right carrier when confirming the shipping of the product. As a security, please add this tracking number in a message on the order.

Best Practice on La Redoute

To become a Successfull Seller on La Redoute

A successfull seller on La Redoute should combine the following criterias:
The number of products inside your selectIon: the wider, the better
The content of your listing: insert texte, attractive pictures and bullet point for a quick overview of the product
The attractive price policy compared with similar products
The marketing tools used to Generate traffic on your listing

After Sales Service on La Redoute

You are in the obligation to answer customer’s messages under maximum 48 hours

You make a commitment to settle as quickly as possible the customers complaints

Please note that according to the law, every product has 2 years warranty if new. Every mention on a 1 year guarantee will be rejected in case of complain

Mandatory to communicate in French Language. Using Google Translate is strictly forbidden

Fight against Fraud and fake items

Counterfaits are strictly forbidden. In case of fake product, the order will be immediately refunded and the shop definitely deactivated.

It will be the same in any case of fraud.

To Avoid Account Suspension on La Redoute

La Redoute can suspend your account anytime if they consider that your performance or if your product selection violate their general rules.

According to C2Corner’s experience, we believe that Linio can suspend your account for the following reason (not limitative)

The quality of your products or the Condition of your product does not match with your listing

The delivery time is too long

The tracking are not moving

You don’t answer quickly enough to the buyer or you don’t solve the issues as fast as they request

If your account is suspended on La Redoute

In case your account is suspended for the first time, you will need to understand the main reason of your suspension and ask for a reinstatement

Here is the process:

  1. Analyze clearly your datas an identify the main reasons of your suspension on La Redoute
  2. Analyze if you are able to improve the situation with some clear actions
  3. Set up your action plan internally and test it
  4. Write a clear action plan detailing the problems and the actions already implemented

Seller Eligibility – KYC On La Redoute

La Redoute KYC require the following documents to open a shop:

  1. Your Valid Company Business Registration official document
  2. A Valid scan of the owner’s ID or the owner’s Passeport
  3. Your European VAT Number
  4. Your Valid Phone Number. A representative of the marketplace might call you for a short interview
  5. A Valid and signed Statuts of Incorporation

The Main Datas of La Redoute

Fashion & home decoration marketplace in France

13M Customers
More than 120 countries
More than 70 brands

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