No1 Online Shopping and selling destinations in South East Asia

Over 15,000 SellersMore than 15 million visitors/month
More than 2.7 million mobile app download
90% customer satisfaction rate

Sell on Lazada

Delegate your customer service

Add New Products

Get a Return Address

Get a Local Fullfilment Center

Accelerated Payments

Marketplace commission

No monthly fee

  • 6% commission on Mobiles & Tablets
  • 6% commission on Computer & Laptops
  • 6% commission on Consumer Electronics
  • 9% commission on Sports & Outdoors
  • 9% commission on Travel & Luggage
  • 9% commission on Home Appliances
  • 10% commission on Fashion

Payments terms

Cut Off is made every 12 days on the products shipped
Payment are done 7 days after this Cut Off on your Payoneer Account in Eur or in USD (at your choice)
Average Payment is between 20-30 days from the shipping date

Discover C2 Return

Return Policy

Lazada require a Local Return address for Returns
Return Fees are at buyer expanse except if the product is defective.
The buyer has 14 days after delivery to return the product.
Over this 14 days, the buyer can return the product in case of non-compliance with the order or defect
Returns can be temporarily stored at Lazada Warehouse. Grouped, Packed and then shipped back.

Discover C2 Return

Shipping Policy

The buyer won’t accept any additional fees like custom fees or any other fees.
The tracking need to be inserted ONLY when the order is shipped.
The returns must be prepaid by the Seller when the Return is for a Defective product.
Tracking Number: You need to generate a valid tracking number for each of your orders and fill it with the right carrier when confirming the shipping of the product. As a security, please add this tracking number in a message on the order.

Discover C2 Return

Best Practice

To Become A Successfull Seller
On Lazada

To Become A Successfull Seller On Lazada

The number of products inside your selectIon: the wider, the better
The content of your listing: insert texte, attractive pictures and bullet point for a quick overview of the product
The attractive price policy compared with similar products
The marketing tools used to Generate traffic on your listing

After Sales Service
On Lazada

You are in the obligation to answer customer’s messages under maximum 48 hours
You make a commitment to settle as quickly as possible the customers complaints
Please note that according to the law, every product has 2 years warranty if new.
Every mention on a 1 year guarantee will be rejected in case of complain
Mandatory to communicate in Local Language. Using Google Translate is strictly forbidden

Fight Against Fraud
And Fake Items

Counterfaits are strictly forbidden. In case of fake product, the order will be immediately refunded and the shop definitely deactivated.

It will be the same in any case of fraud.

Discover C2 Return

To Avoid Account Suspension

Lazada can suspend your account anytime if they consider that your performance or if your product selection violate their general rules.
According to C2Corner’s experience, we believe that Lazada can suspend your account for the following reason (not limitative)
The quality of your products or the Condition of your product does not match with your listing
The delivery time is too long
The tracking are not moving
The buyer feedback is below 4.0/5
You don’t answer quickly enough to the buyer or you don’t solve the issues as fast as they request
If your account is suspended on Lazada
In case your account is suspended for the first time, you will need to understand the main reason of your suspension and ask for a reinstatement

Here Is
The Process

1-
Analyze clearly your datas an identify the main reasons of your suspension on Lazada

2-
Analyze if you are able to improve the situation with some clear actions

3-
Set up your action plan internally and test it

4-
Write a clear action plan detailing the problems and the actions already implemented

Seller Eligibility – KYC

Lazada KYC require the following documents to open a shop:
1. Your Valid Company Business Registration official document
2. A Valid scan of the owner’s ID or the owner’s Passeport
3. Your Valid Phone Number. A representative of the marketplace might call you for a short interview
4. A Valid and signed Statuts of Incorporation
5. Lazada will require your shop link on another successfull marketplace to check general datas (buyer feedback, your listings…)

Discover C2 Return

东南亚地区第一网购和销售平台

15000多名卖家,1500多万名访客/月
手机app下载量超过270万
客户满意率高达90% 

入驻 Lazada

管理您的客服

创建新产品

获取退货地址

获取物流仓库

加速回款

平台佣金

免费入驻

  • 手机和平板电脑收取6%
  • 电脑及笔记本电脑收取6%
  • 电子产品收取6%
  • 运动和户外收取9%
  • 旅行收取9%
  • 家用电器收取9%
  • 时尚收取10% 

回款政策

在对于已发货的产品,每12天中断一次放款
付款是在您的Payoneer账户被中断后7天以欧元或美元支付(由您选择)。
平均付款时间为发货日起20-30天 

Discover C2 Return

退货政策

Lazada 要求卖家提供当地的退货地址来收取退件。
退货费用由买家承担,除非产品有损坏。
在收货后14天之内,买家可以无理由退回产品。
超过14天的情况,如果产品有损坏且在保修期内,买家可退货。
退货可以临时存放在Lazada仓库。分组,打包,然后运回。

Discover C2 Return

运输政策

买方不接受任何额外费用,如海关费用或任何其他费用。
仅在订单发出时才需要插入物流跟踪。
如退货原因是不合格产品,卖方预付退货费
跟踪号:您需要为您的每个订单生成一个有效的跟踪号,并在确认产品发货时将其填入正确的承运人。为了安全起见,请在订单信息中中添加此跟踪号。 

Discover C2 Return

最佳实践

如何在 Lazada 成为成功卖家

一个成功的 Lazada 卖家应该结合以下标准: 

您选择的产品数量越多越好
产品清单的内容:插入文本、有吸引力的图片和要点,以便快速浏览产品
与同类产品相比,具有吸引力的价格政策
用于在您的列表上生成流量的营销工具 

Lazada 的售后服务

您有义务在48小时内回复客户的信息
你们承诺尽快解决顾客的投诉
请注意,根据法律规定,每件新产品都有2年的保修期。保修期为一年的产品 ,如有投诉,保修期内的每一项服务均不受理
必须用当地语言交流。严禁使用谷歌翻译 

拒绝欺诈和假冒伪劣商品

仿冒品是严格禁止的。如发现假冒伪劣商品,平台有权订单立即退款,并冻结卖家账户
欺诈跟假冒伪劣同等处罚

Discover C2 Return

避免账户被冻结

如果您的表现或产品选择违反平台的常用规则Lazada 可以在任何时候暂停您的帐户
根据C2Corner的经验,我们认为 Lazada 可以因为以下原因暂停您的账户(包括但仅限于)
您的产品的质量或条件产品描述不符
物流时间太长
追踪没有更新
买方反馈低于4.0/5
对买家所存在的问题不予处理或处理时间过长
如果您的账户在 Lazada 上被冻结
如果您的帐户是第一次被冻结,您需要了解主要原因,并要求恢复

过程如下

1-
清楚地分析你的数据,找出你在此平台被暂停的主要原因

2-
分析你是否能够通过一些明确的行动来改善现状

3-
在内部建立你的行动计划并进行测试

4-
写一个清晰的行动计划,详细说明问题和已经实施的行动

卖家资格认证 – KYC

Lazada需要以下文件才能开店:
1. 您的有效公司营业执照
2. 公司所有者的身份证护照的有效扫描
3. 您的有效电话号码。电商平台的市场代表可能会打电话与您进行一个简短的面试
4. 有效并签字的公司章程
5. 其他平台链接

Discover C2 Return

No1 Online Shopping and selling destinations in South East Asia

Over 15,000 SellersMore than 15 million visitors/month
More than 2.7 million mobile app download
90% customer satisfaction rate

Sell on Lazada

Delegate your customer service

Add New Products

Get a Return Address

Get a Local Fullfilment Center

Accelerated Payments

Marketplace commission

No monthly fee

  • 6% commission on Mobiles & Tablets
  • 6% commission on Computer & Laptops
  • 6% commission on Consumer Electronics
  • 9% commission on Sports & Outdoors
  • 9% commission on Travel & Luggage
  • 9% commission on Home Appliances
  • 10% commission on Fashion

Payments terms

Cut Off is made every 12 days on the products shipped
Payment are done 7 days after this Cut Off on your Payoneer Account in Eur or in USD (at your choice)
Average Payment is between 20-30 days from the shipping date

Discover C2 Return

Return Policy

Lazada require a Local Return address for Returns
Return Fees are at buyer expanse except if the product is defective.
The buyer has 14 days after delivery to return the product.
Over this 14 days, the buyer can return the product in case of non-compliance with the order or defect
Returns can be temporarily stored at Lazada Warehouse. Grouped, Packed and then shipped back.

Discover C2 Return

Shipping Policy

The buyer won’t accept any additional fees like custom fees or any other fees.
The tracking need to be inserted ONLY when the order is shipped.
The returns must be prepaid by the Seller when the Return is for a Defective product.
Tracking Number: You need to generate a valid tracking number for each of your orders and fill it with the right carrier when confirming the shipping of the product. As a security, please add this tracking number in a message on the order.

Discover C2 Return

Best Practice

To Become A Successfull Seller
On Lazada

To Become A Successfull Seller On Lazada

The number of products inside your selectIon: the wider, the better
The content of your listing: insert texte, attractive pictures and bullet point for a quick overview of the product
The attractive price policy compared with similar products
The marketing tools used to Generate traffic on your listing

After Sales Service
On Lazada

You are in the obligation to answer customer’s messages under maximum 48 hours
You make a commitment to settle as quickly as possible the customers complaints
Please note that according to the law, every product has 2 years warranty if new.
Every mention on a 1 year guarantee will be rejected in case of complain
Mandatory to communicate in Local Language. Using Google Translate is strictly forbidden

Fight Against Fraud
And Fake Items

Counterfaits are strictly forbidden. In case of fake product, the order will be immediately refunded and the shop definitely deactivated.

It will be the same in any case of fraud.

Discover C2 Return

To Avoid Account Suspension

Lazada can suspend your account anytime if they consider that your performance or if your product selection violate their general rules.
According to C2Corner’s experience, we believe that Lazada can suspend your account for the following reason (not limitative)
The quality of your products or the Condition of your product does not match with your listing
The delivery time is too long
The tracking are not moving
The buyer feedback is below 4.0/5
You don’t answer quickly enough to the buyer or you don’t solve the issues as fast as they request
If your account is suspended on Lazada
In case your account is suspended for the first time, you will need to understand the main reason of your suspension and ask for a reinstatement

Here Is
The Process

1-
Analyze clearly your datas an identify the main reasons of your suspension on Lazada

2-
Analyze if you are able to improve the situation with some clear actions

3-
Set up your action plan internally and test it

4-
Write a clear action plan detailing the problems and the actions already implemented

Seller Eligibility – KYC

Lazada KYC require the following documents to open a shop:
1. Your Valid Company Business Registration official document
2. A Valid scan of the owner’s ID or the owner’s Passeport
3. Your Valid Phone Number. A representative of the marketplace might call you for a short interview
4. A Valid and signed Statuts of Incorporation
5. Lazada will require your shop link on another successfull marketplace to check general datas (buyer feedback, your listings…)

Discover C2 Return

C2CORNER 2016 COPYRIGHT | Created by Egooroocrea Web Agency