Marketplace Commission on Macway
Commission is due on Selling Price of Product + shipping fee
Peripheral devices, connected objects, SSD, NAS 5%
New Apple devices : Mac, iPhone, iPad, et iPod 5%
Product refurbished 6%
Product second-hand 8%
Payment Terms on Macway
The payment will be made by transfer to the bank account whose details were provided by the Seller in “My account” after said confirmation, and on the 1st, 11th and 21st of the month, based on the confirmed delivery of the products by the customer.
Example: a product is received and confirmed on the 6th of the month, the transfer will be made on the 11th of the month.
Return Policy on Macway
Macway require a Local Return address for Returns
Return Fees are at buyer expanse except if the product is defective.
The buyer has 14 days after delivery to return the product.
Over this 14 days, the buyer can return under the warranty period if the product is defective.
Warranty period: 2 Years for New products, 3-6 months for Used or Refurbished
Products must be returned in their original and complete condition (packaging, accessories, instructions …) in a packaging identical to that used during shipping.
Shipping Policy on Macway
The modes of delivery proposed of the product should be presented on the site.
The Seller has the obligation to respect the delivery method chosen by the Buyer
Professional sellers will be free to set their price schedule for delivery.
The Seller must send the buyer a delivery sheet. The Professional Seller must attach to the delivery of the product a purchase invoice or any other document allowing the Buyer, if necessary, to exercise his warranty
The seller undertakes costs and risks of transport.
The Seller agrees to ship any product ordered within 2 business days from the confirmation of the order of the product.
Best Practice on Macway
To become a Successfull Seller on Macway
A successfull seller on Macway should combine the following criterias:
- The number of products inside your selectIon: the wider, the better
- The content of your listing: insert texte, attractive pictures and bullet point for a quick overview of the product
- The attractive price policy compared with similar products
- The marketing tools used to Generate traffic on your listing
After Sales Service on Macway
You are in the obligation to answer customer’s messages under maximum 48 hours
You make a commitment to settle as quickly as possible the customers complaints
Please note that according to the law, every product has 2 years warranty if new. Every mention on a 1 year guarantee will be rejected in case of complain
Mandatory to communicate in French Language. Using Google Translate is strictly forbidden
Fight against Fraud and fake items
Counterfaits are strictly forbidden. In case of fake product, the order will be immediately refunded and the shop definitely deactivated.
It will be the same in any case of fraud.
To Avoid Account Suspension on Macway
Macway can suspend your account anytime if they consider that your performance or if your product selection violate their general rules.
According to C2Corner’s experience, we believe that Macway can suspend your account for the following reason (not limitative)
The quality of your products or the Condition of your product does not match with your listing
The claim Rate is over 5%
non-compliance with the seller’s obligations
The serious non-compliance with the seller’s obligations, such as fraud, insults, infringement, infringement of third party rights (…)
The delivery time is too long
The tracking are not moving
You don’t answer quickly enough to the buyer or you don’t solve the issues as fast as they request
If your account is suspended on Macway
In case your account is suspended for the first time, you will need to understand the main reason of your suspension and ask for a reinstatement
Here is the process:
- Analyze clearly your datas an identify the main reasons of your suspension on Macway
- Analyze if you are able to improve the situation with some clear actions
- Set up your action plan internally and test it
- Write a clear action plan detailing the problems and the actions already implemented
Seller Eligibility – KYC On Macway
Macway KYC require the following documents to open a shop:
- Your Valid Company Business Registration official document
- A Valid scan of the owner’s ID or the owner’s Passeport
- Your European VAT Number
- Your Valid Phone Number. A representative of the marketplace might call you for a short interview
- A Valid and signed Statuts of Incorporation
The Main Datas Of Macway
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