Discover Newegg
Created in 2001
Product Category: High Tech-Toys and Games
Country: USA

Marketplace Commission on Newegg

Camera and Photo: 9%
Tablets, LED, TV Audio: 9%
Smartphone: 8%
Outdoor and Garden: 12%
Toys and Games: 12%
No Monthly fee

Payment Terms on Newegg

Payments from Newegg are processed every Wednesday, based on Orders shipped on the last 15 Days. In average, you get your payments between 15-21 days after the shipment

Return Policy on Newegg

Newegg require a local return address for returns
Buyer can return the product within 14 days after delivery
Return Fees are at buyer expanse except if the product is defective
Warranty : 2 Years for New products, 3-6 months for used or Refurbished

Shipping Policy On Newegg

All orders are subject up to a 1-2 business day processing time prior to shipping.
The buyer won’t accept any additional fees like custom fees or any other fees.
The tracking need to be inserted ONLY when the order is shipped
The returns must be prepaid by the Seller when the Return is for a Defective product.
Tracking Number: You need to generate a valid tracking number for each of your orders and fill it with the right carrier when confirming the shipping of the product. As a security, please add this tracking number in a message on the order.

Best Practice on Newegg

To become a Successfull Seller on Newegg

A successfull seller on Newegg should combine the following criterias:

The number of products inside your selectIon: the wider, the better

The content of your listing: insert texte, attractive pictures and bullet point for a quick overview of the product

The attractive price policy compared with similar products

The marketing tools used to Generate traffic on your listing

After Sales Service on Newegg

You are in the obligation to answer customer’s messages under maximum 48 hours

You make a commitment to settle as quickly as possible the customers complaints

Please note that according to the law, every product has 2 years warranty if new. Every mention on a 1 year guarantee will be rejected in case of complain

Mandatory to communicate in local Language. Using Google Translate is strictly forbidden

Fight against Fraud and fake items

Counterfaits are strictly forbidden. In case of fake product, the order will be immediately refunded and the shop definitely deactivated.

It will be the same in any case of fraud.

To Avoid Account Suspension on Newegg

Newegg can suspend your account anytime if they consider that your performance or if your product selection violate their general rules.

According to C2Corner’s experience, we believe that Newegg can suspend your account for the following reason (not limitative)

The quality of your products or the Condition of your product does not match with your listing

The claim Rate is over 5%

You don’t answer quickly enough to the buyer or you don’t solve the issues as fast as they request

If your account is suspended on Newegg

In case your account is suspended for the first time, you will need to understand the main reason of your suspension and ask for a reinstatement

Here is the process:

  1. Analyze clearly your datas an identify the main reasons of your suspension on Newegg
  2. Analyze if you are able to improve the situation with some clear actions
  3. Set up your action plan internally and test it
  4. Write a clear action plan detailing the problems and the actions already implemented

Seller Eligibility – KYC On Newegg

Newegg KYC require the following documents to open a shop:

  1. Your Valid Company Business Registration official document
  2. A Valid scan of the owner’s ID or the owner’s Passeport
  3. Your Valid Phone Number. A representative of the marketplace might call you for a short interview
  4. A Valid and signed Statuts of Incorporation
  5. Successful On-Line Shops’ links on eBay or Amazon, new shop is not accepted, There should be more than 5000 feedbacks on eBay, more than 500 ratings on Amazon. You need to provide proof of the shop background screenshot
  6. The seller who have Brands(own brands/agent brands/brand licenses), product categories that meet the requirements of the platform, can apply for special approval

The Main Datas Of Newegg

US$2.7 billion Revenue in 2013

2600 employees

More than 10.5 million products

More than 3 million customer reviews

Newegg accounted for nearly 40% of all US retail sales growth in 2015

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