One of the first e-commerce players to launch its business in Europe
The possibility of selling your products in 14 European countries
Over 10 million customers captive and loyal
Marketplace commission
The subscription to the PixPlace marketplace is from 39 € excl tax / month all countries- Commission depends on product category
- 7% commission on Cell Phone/Tablet/GPS new, 9% on refurbished
- 7% commission on Household appliances new, 9% on refurbished
- 5% commission on laptop and desktop PC new, 7% on refurbished
- 5% commission on TV / video new, 7% on refurbished
- 10% commission on Toys and video games new, 12% on refurbished
Payments terms
The marketplace pays every 16 days, based on the goods delivered, invoiced and completely paid by the buyersReturn Policy
Pixmania require a Local Return address for Returns Return Fees are at buyer expanse except if the product is defective. The buyer has 14 days after delivery to return the product. Over this 14 days, the buyer can return the product in case of non-compliance with the order or defect Warranty period: 2 Years for New products, 3-6months for Used or Refurbished
Shipping Policy
Upon receipt of your order confirmation, you have 24 hours to process the order and ship it. It is you who set the cost of delivery of your products. In order to benefit your future customers, you can offer them a reduction of shipping costs in case of multi-product order The buyer won’t accept any additional fees like custom fees or any other fees. The tracking need to be inserted ONLY when the order is shipped. The returns must be prepaid by the Seller when the Return is for a Defective product. Tracking Number: You need to generate a valid tracking number for each of your orders and fill it with the right carrier when confirming the shipping of the product. As a security, please add this tracking number in a message on the order.
Best Practice
To Become A Successfull Seller On Pixmania
To Become A Successfull Seller On Pixmania The number of products inside your selectIon: the wider, the better The content of your listing: insert texte, attractive pictures and bullet point for a quick overview of the product The attractive price policy compared with similar products The marketing tools used to Generate traffic on your listingAfter Sales Service On Pixmania
You are in the obligation to answer customer’s messages under maximum 48 hours You make a commitment to settle as quickly as possible the customers complaints Please note that according to the law, every product has 2 years warranty if new. Every mention on a 1 year guarantee will be rejected in case of complain Mandatory to communicate in Local Language. Using Google Translate is strictly forbiddenFight Against Fraud And Fake Items
Counterfaits are strictly forbidden. In case of fake product, the order will be immediately refunded and the shop definitely deactivated. It will be the same in any case of fraud.To Avoid Account Suspension
Pixmania can suspend your account anytime if they consider that your performance or if your product selection violate their general rules. According to C2Corner’s experience, we believe that Pixmania can suspend your account for the following reason (not limitative) The quality of your products or the Condition of your product does not match with your listing The delivery time is too long The tracking are not moving A positive opinion score less than or 96%. You don’t answer quickly enough to the buyer or you don’t solve the issues as fast as they request If your account is suspended on Pixmania In case your account is suspended for the first time, you will need to understand the main reason of your suspension and ask for a reinstatementHere Is The Process
- Analyze clearly your datas an identify the main reasons of your suspension on Pixmania
- Analyze if you are able to improve the situation with some clear actions
- Set up your action plan internally and test it
- Write a clear action plan detailing the problems and the actions already implemented
Seller Eligibility – KYC
Pixmania KYC require the following documents to open a shop:
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