PIXMANIA

In accordance with the law, every buyer has a statutory withdrawal period. 

It depends on the country of sale. It is up to the buyer to contact you to make his return. 

If you have not shipped the item yet, you can refund the order from your Pixplace back office (order management). If you have already sent the item, ask the customer to send it back to you and then refund it. The credit resulting from this refund will be deducted from the monthly balance transferred to you monthly. 

The management of the after-sales service is also under your responsibility. Pixmania can not be involved in the guarantee of the products sold by the partner merchants. 

Upon receipt of your order confirmation, you have 24 hours to process the order and ship it. It is you who set the cost of delivery of your products. In order to benefit your future customers, you can offer them a reduction of shipping costs in case of multi-product order. 

The tracking need to be inserted ONLY when the order is shipped

The returns must be prepaid by the Seller when the Return is for a Defective product.

Tracking Number: You need to generate a valid tracking number for each of your orders and fill it with the right carrier when confirming the shipping of the product. As a security, please add this tracking number in a message on the order.

To become a Successfull Seller on Pixmania

A successfull seller on Pixmania should combine the following criterias:

• The number of products inside your selectIon: the wider, the better
• The content of your listing: insert texte, attractive pictures and bullet point for a quick overview of the product
• The attractive price policy compared with similar products
• The marketing tools used to Generate traffic on your listing

After Sales Service on Pixmania

You are in the obligation to answer customer’s messages under maximum 48 hours

You make a commitment to settle as quickly as possible the customers complaints

Please note that according to the law, every product has 2 years warranty if new. Every mention on a 1 year guarantee will be rejected in case of complain

Mandatory to communicate in local Language. Using Google Translate is strictly forbidden

Fight against Fraud and fake items

Counterfaits are strictly forbidden. In case of fake product, the order will be immediately refunded and the shop definitely deactivated.

It will be the same in any case of fraud.

Pixmania can suspend your account anytime if they consider that your performance or if your product selection violate their general rules.

According to C2Corner’s experience, we believe that Pixmania can suspend your account for the following reason (not limitative)

The quality of your products or the Condition of your product does not match with your listing

The delivery time is too long

The tracking are not moving

A positive opinion score less than or 96%. 

You don’t answer quickly enough to the buyer or you don’t solve the issues as fast as they request

If your account is suspended on Pixmania

In case your account is suspended for the first time, you will need to understand the main reason of your suspension and ask for a reinstatement

Here is the process:

1. Analyze clearly your datas an identify the main reasons of your suspension on Linio
2. Analyze if you are able to improve the situation with some clear actions
3. Set up your action plan internally and test it
4. Write a clear action plan detailing the problems and the actions already implemented

Pixmania KYC require the following documents to open a shop:

1. Your Valid Company Business Registration official document
2. A Valid scan of the owner’s ID or the owner’s Passeport
3. Your European VAT Number
4. Your Valid Phone Number. A representative of the marketplace might call you for a short interview
5. A Valid and signed Statuts of Incorporation
6. European Company Required with a European bank account or Payoneer/Worldfirst account