A leading online pet store in Europe
16000 active SKU
40 shops in Spain
200000 customers
Payments terms
The marketplace pays every 10 days, based on the goods delivered, invoiced and completely paid by the buyersReturn Policy
Tiendanimal require a Local Return address for Returns Return Fees are at buyer expanse except if the product is defective. The buyer has 14 days after delivery to return the product. Over this 14 days, the buyer can return the product in case of non-compliance with the order or defect Warranty period: 2 Years for New products
Shipping Policy
The buyer won’t accept any additional fees like custom fees or any other fees. The tracking need to be inserted ONLY when the order is shipped. The returns must be prepaid by the Seller when the Return is for a Defective product. Tracking Number: You need to generate a valid tracking number for each of your orders and fill it with the right carrier when confirming the shipping of the product. As a security, please add this tracking number in a message on the order.
Best Practice
To Become A Successfull Seller On Tiendanimal
To Become A Successfull Seller On Tiendanimal The number of products inside your selectIon: the wider, the better The content of your listing: insert texte, attractive pictures and bullet point for a quick overview of the product The attractive price policy compared with similar products The marketing tools used to Generate traffic on your listingAfter Sales Service On Tiendanimal
You are in the obligation to answer customer’s messages under maximum 48 hours You make a commitment to settle as quickly as possible the customers complaints Please note that according to the law, every product has 2 years warranty if new. Every mention on a 1 year guarantee will be rejected in case of complain Mandatory to communicate in Local Language. Using Google Translate is strictly forbiddenFight Against Fraud And Fake Items
Counterfaits are strictly forbidden. In case of fake product, the order will be immediately refunded and the shop definitely deactivated. It will be the same in any case of fraud.To Avoid Account Suspension
Tiendanimal can suspend your account anytime if they consider that your performance or if your product selection violate their general rules. According to C2Corner’s experience, we believe that Tiendanimal can suspend your account for the following reason (not limitative) The quality of your products or the Condition of your product does not match with your listing The delivery time is too long The tracking are not moving The buyer feedback is low You don’t answer quickly enough to the buyer or you don’t solve the issues as fast as they request If your account is suspended on Tiendanimal In case your account is suspended for the first time, you will need to understand the main reason of your suspension and ask for a reinstatementHere Is The Process
- Analyze clearly your datas an identify the main reasons of your suspension on Tiendanimal
- Analyze if you are able to improve the situation with some clear actions
- Set up your action plan internally and test it
- Write a clear action plan detailing the problems and the actions already implemented
Seller Eligibility – KYC
Tiendanimal KYC require the following documents to open a shop:
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