Marketplace Commission on Trademe
Sellers Pay commission on a successful sale only.
|Sale price||Success fee|
|$0 – $200||7.9%|
|$ 200- $1500||7.9% on first $200+4.9% of sale price over $200|
|$1500+||4.9 % on first $1500+1.9% of sale price over $1500|
Pay Now will charge 1.95% on total transaction value.
Sellers are Liable for any international transfer fees.
Payment Terms on Trademe
Pay Now as payment method.
Disbursement into local AU, US or UK bank account will be once a month(if has NZ bank account is daily disbursements).
All funds, less any Pay Now fees, will be made to the nominated bank account on the first Friday of every calendar month.
Payments will be made into NZD international bank account. Foreign exchange conversion rate will be taken from your related account.
Return Policy on Trademe
Trademe require a Local Return address for Returns.
Items can be returned after the 30-day period in compliance with the relevant consumer legislation if the item is faulty or damaged.
Common return time periods offers are 30, 60 or 90 days.
You may require the buyer pay for return shipping costs.
Buyer does return an defective item, you must cover the cost of return.
Misrepresentation return(including the image) you must cover the cost of the return.
Shipping Policy On Trademe
Products from the UK & US delivered within 10 working days maximum 20 working days.
Delivery should be FREE to anywhere in New Zealand.
Offer standard delivery and provide tracking.
Allow a further 5 working days from the last estimated arrival date for delivery to occur.
The buyer won’t accept any additional fees like custom fees or any other fees.
You need to deliver the buyer maximum within 10 days
The tracking need to be inserted ONLY when the order is shipped
Tracking Number: You need to generate a valid tracking number for each of your orders and fill it with the right carrier when confirming the shipping of the product. As a security, please add this tracking number in a message on the order.
Best Practice on Trademe
To become a Successfull Seller on Trademe
A successfull seller on Trademe should combine the following criterias:
The number of products inside your selectIon: the wider, the better
The content of your listing: insert texte, attractive pictures and bullet point for a quick overview of the product
Strong demand for branded products and products where genuine price efficiencies can be offered.
The marketing tools used to Generate traffic on your listing
After Sales Service on Trademe
You are in the obligation to answer customer’s messages under maximum 48 hours
You make a commitment to settle as quickly as possible the customers complaints
Please note that according to the law, every product has 2 years warranty if new. Every mention on a 1 year guarantee will be rejected in case of complain
Mandatory to communicate in local Language. Using Google Translate is strictly forbidden
Fight against Fraud and fake items
Counterfaits are strictly forbidden. In case of fake product, the order will be immediately refunded and the shop definitely deactivated.
It will be the same in any case of fraud.
To Avoid Account Suspension on Trademe
Trademe can suspend your account anytime if they consider that your performance or if your product selection violate their general rules.
According to C2Corner’s experience, we believe that Linio can suspend your account for the following reason (not limitative)
The quality of your products or the Condition of your product does not match with your listing
The delivery time is too long
The tracking are not moving
The buyer feedback is below 4,0/5
You don’t answer quickly enough to the buyer or you don’t solve the issues as fast as they request
If your account is suspended on Trademe
In case your account is suspended for the first time, you will need to understand the main reason of your suspension and ask for a reinstatement
Here is the process:
- Analyze clearly your datas an identify the main reasons of your suspension on Trademe
- Analyze if you are able to improve the situation with some clear actions
- Set up your action plan internally and test it
- Write a clear action plan detailing the problems and the actions already implemented
Seller Eligibility – KYC On Trademe
Trademe KYC require the following documents to open a shop:
- Your Valid Company Business Registration official document
- A Valid scan of the owner’s ID or the owner’s Passeport
- Your Valid Phone Number. A representative of the marketplace might call you for a short interview
- A Valid and signed Statuts of Incorporation
- Bank details or payonner account
Trademe will require your shop link on another successfull marketplace to check general datas (buyer feedback, your listings…)
The Main Datas of Trademe
The leading marketplace & classified advertising platform in New Zealand.
More than 1Million members
1 Billion listing goes alive
More than 1 billion page impressions/month