More than 30 years of history
A 60% market share for remote sales of textile items in Spain
Every season, the company sends more than 18 million catalogues to its million and a half clients
Venca require a Local Return address for Returns Return Fees are at buyer expanse except if the product is defective. The buyer has 14 days after delivery to return the product. Over this 14 days, the buyer can return the product in case of non-compliance with the order or defect Warranty period: 2 Years for New products, 3-6months for Used or Refurbished
The buyer won’t accept any additional fees like custom fees or any other fees. The tracking need to be inserted ONLY when the order is shipped. The returns must be prepaid by the Seller when the Return is for a Defective product. Tracking Number: You need to generate a valid tracking number for each of your orders and fill it with the right carrier when confirming the shipping of the product. As a security, please add this tracking number in a message on the order.
Venca KYC require the following documents to open a shop: