Spain’s emerging marketplace

+ 8 millions of loyal households
+170 Millions of visits per year
+1000 sellers
+2 millions of products
+50 categories

Sell on Carrefour

Delegate your customer service

Add New Products

Get a Return Address

Get a Local Fullfilment Center

Accelerated Payments

Marketplace commission

No Monthly fee

  • Commission is due on Selling Price of Product + shipping fee
  • Electronics and computing7%
  • Electronics and computing accessories12%
  • Small/large appliances12%
  • DIY and tools12%
  • Books, Music, Video and DVD15%
  • Kitchen, garden and home15%
  • Cars, motorcycles and accessories15%

Payments terms

The marketplace pays every fortnight, based on the goods delivered, invoiced and completely paid by the buyers

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Return Policy

Carrefour require a Local Return address for Returns
Return Fees are at buyer expanse except if the product is defective.
The buyer has 14 days after delivery to return the product.
Over this 14 days, the buyer can return the product in case of non-compliance with the order or defect
Warranty period: 2 Years for New products, 3-6months for Used or Refurbished 

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Shipping Policy

The buyer won’t accept any additional fees like custom fees or any other fees.
The tracking need to be inserted ONLY when the order is shipped.
The returns must be prepaid by the Seller when the Return is for a Defective product.
Tracking Number: You need to generate a valid tracking number for each of your orders and fill it with the right carrier when confirming the shipping of the product. As a security, please add this tracking number in a message on the order.

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Best Practice

To Become A Successfull Seller
On Carrefour

To Become A Successfull Seller On Carrefour

The number of products inside your selectIon: the wider, the better
The content of your listing: insert texte, attractive pictures and bullet point for a quick overview of the product
The attractive price policy compared with similar products
The marketing tools used to Generate traffic on your listing

After Sales Service
On Carrefour

You are in the obligation to answer customer’s messages under maximum 48 hours
You make a commitment to settle as quickly as possible the customers complaints
Please note that according to the law, every product has 2 years warranty if new.
Every mention on a 1 year guarantee will be rejected in case of complain
Mandatory to communicate in Local Language. Using Google Translate is strictly forbidden

Fight Against Fraud
And Fake Items

Counterfaits are strictly forbidden. In case of fake product, the order will be immediately refunded and the shop definitely deactivated.

It will be the same in any case of fraud.

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To Avoid Account Suspension

Carrefour can suspend your account anytime if they consider that your performance or if your product selection violate their general rules.
According to C2Corner’s experience, we believe that Carrefour can suspend your account for the following reason (not limitative)
The quality of your products or the Condition of your product does not match with your listing
The claim Rate is high
The Return rate is high
The delivery time is too long
The tracking are not moving
The buyer feedback is low
You don’t answer quickly enough to the buyer or you don’t solve the issues as fast as they request
If your account is suspended on Carrefour
In case your account is suspended for the first time, you will need to understand the main reason of your suspension and ask for a reinstatement

Here Is
The Process

1-
Analyze clearly your datas an identify the main reasons of your suspension on Carrefour

2-
Analyze if you are able to improve the situation with some clear actions

3-
Set up your action plan internally and test it

4-
Write a clear action plan detailing the problems and the actions already implemented

Seller Eligibility – KYC

Carrefour KYC require the following documents to open a shop:
1. Your Valid Company Business Registration official document
2. A Valid scan of the owner’s ID or the owner’s Passeport
3. Your European VAT Number
4. Your Valid Phone Number. A representative of the marketplace might call you for a short interview
5. A Valid and signed Statuts of Incorporation

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