90% of sellers are from China and the largest mobile marketplace in North America and europe
420 million registered users
10 million daily active users, 70 million monthly active users
150 million active sku
Sell on Wish
Delegate your customer service
Add New Products
Get a Return Address
Get a Local Fullfilment Center
Wish generally will disburse payments to merchants for their eligible transactions twice per month. Upon making a payment disbursal to the merchant, it may take 5 – 7 business days for the funds to arrive in your merchant or your provider’s account.
Costs of Returns – Unless the merchant shipped the item in error or the delivered item is damaged or defective, the consumer must pay the costs for return shipping.
Costs of Returns – If the purchased items have been shipped before the cancellation, the consumer must pay the costs of return shipping.
The buyer is eligible for a refund if the item is damaged, he should return the item within 14 days of receiving it.
Return of funds – after receipt of a returned item, Wish will return to the consumer the amount of the purchase and the standard shipping fees applied (to the initial shipment to the consumer). Any fees incurred for special or expedited shipping will not be refunded.
All orders must be fulfilled in 5 days
Orders that qualify for the Confirmed Delivery Policy must be shipped with one of our Confirmed Delivery carriers that provides last mile tracking.
Shipping from Mainland China – WishPost Only (Effective October 22, 2018)
The buyer won’t accept any additional fees like custom fees or any other fees.
The tracking need to be inserted ONLY when the order is shipped.
The returns must be prepaid by the Seller when the Return is for a Defective product.
Tracking Number: You need to generate a valid tracking number for each of your orders and fill it with the right carrier when confirming the shipping of the product. As a security, please add this tracking number in a message on the order.
To Become A Successfull Seller
To Become A Successfull Seller On Wish
The number of products inside your selectIon: the wider, the better
The content of your listing: insert texte, attractive pictures and bullet point for a quick overview of the product
The attractive price policy compared with similar products
The marketing tools used to Generate traffic on your listing
After Sales Service
You are in the obligation to answer customer’s messages under maximum 48 hours
You make a commitment to settle as quickly as possible the customers complaints
Please note that according to the law, every product has 2 years warranty if new.
Every mention on a 1 year guarantee will be rejected in case of complain
Mandatory to communicate in Local Language. Using Google Translate is strictly forbidden
Fight Against Fraud
And Fake Items
Counterfaits are strictly forbidden. In case of fake product, the order will be immediately refunded and the shop definitely deactivated.
It will be the same in any case of fraud.
To Avoid Account Suspension
Wish can suspend your account anytime if they consider that your performance or if your product selection violate their general rules.
According to C2Corner’s experience, we believe that Wish can suspend your account for the following reason (not limitative)
The quality of your products or the Condition of your product does not match with your listing
The claim Rate is high
The Return rate is high
The delivery time is too long
The tracking are not moving
The buyer feedback is low
You don’t answer quickly enough to the buyer or you don’t solve the issues as fast as they request
If your account is suspended on Wish
In case your account is suspended for the first time, you will need to understand the main reason of your suspension and ask for a reinstatement
Analyze clearly your datas an identify the main reasons of your suspension on Wish
Analyze if you are able to improve the situation with some clear actions
Set up your action plan internally and test it
Write a clear action plan detailing the problems and the actions already implemented
Seller Eligibility – KYC
Wish KYC require the following documents to open a shop:
1. Your Valid Company Business Registration official document
2. A Valid scan of the owner’s ID or the owner’s Passeport
3. Your European VAT Number
4. Your Valid Phone Number. A representative of the marketplace might call you for a short interview
5. A Valid and signed Statuts of Incorporation
6. Wish will require your shop link on another successfull marketplace to check general datas (buyer feedback, your listings…)